Skype is not connecting

Runtime Error!

Today in the company at certain time all the staff was not able to login to their Skype accounts; of course me too. Later also I started getting this error message (see also above image):

Runtime Error!
Program: C:\Program Files\Skype\Phone\Skype.exe
This application has requested the Runtime to terminate in an unusual way.
Please contact the application’s support team for mor information.

Mr. Bassam Asif sent me a solution for that problem, here we go:

Windows XP:

  1. show hidden files if they are not shown. how to show the hidden files and folders?
  2. go to folder: “C:\Documents and Settings\<your user name>\Application Data\Skype
  3. find the file shared.xml delete it or rename it to shared.xml.bak
  4. close Skype application totally, open it and try to login

Windows 7:

  1. show hidden files if they are not shown. how to show the hidden files and folders?
  2. go to folder: “C:\Users\<your user name>\AppData\Roaming\Skype
  3. find the file shared.xml delete it or rename it to shared.xml.bak
  4. close Skype application totally, open it and try to login

Ubuntue:

  1. open terminal
  2. type and exexute:
    #cd /home/<your user name>/.Skype
    #rm -rf shared.xml

I tried Windows XP steps but it does not work initially, after a while I became able to login to my Skype account. I don’t know if the mentioned steps solved the problem or it was common problem for all people and solved by Skype Company .. any way thanks to Asif =)

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: